Course Content
Course curriculum
for the 2 terms
The 5 months of classroom training is divided into 2 semesters of 2.5 months each. The course curriculum would be
Term I:
-
Basics of
Banking -
Banking
Operations -
Customer Service
Orientation -
Product
Term II:
-
Product
-
Sales
-
Skill
Development -
Systems &
Workflows
Term I
HDFC Bank is mindful of the current health and safety environment/situation, therefore the 5 month classroom training may be conducted online, depending on the prevailing health & Safety scenario
Loan Eligibility
Requirements
you must meet
Candidates may choose to avail an Education Loan from HDFC Bank. However, if they wish they can avail an Education Loan from any other Financial Institution of their choosing.
All selected candidates for the HDFC Rising Bankers Program would be eligible for applying for Education Loan basis the below mentioned criteria:
1.
Eligibility Criteria:
-
Selection in to
the HDFC Rising
Bankers Program -
Age: 21-26
years -
Qualification: Full
time graduation
(any stream) -
Co-applicant (guardian/
parents/ spouse/parents in
law of student) is mandatory
-
Loan Amount:
Course Fee + Applicable levies -
Rate of Interest:
11.75% p.a. -
Moratorium period:
12 months
2.
Documents
required from
the
loan applicant
-
Provisional Offer
Letter provided by
HDFC Bank -
Completely filled &
signed education loan
application form
(applicant & co-applicant) -
One photograph: Self
attested on the application
form (applicant &
co-applicant) -
KYC, Residence Proof,
Photo ID & Signature
Verification proof
(applicant & co-applicant)
-
Income documents: Latest
3 months’ salary along
with latest form 16
for salaried co applicant(s)
/latest 3 years Income
Tax returns for self-
employed co-applicant(s) -
6 months updated
bank account statement
(co-applicant) -
Academic records: Mark
sheets of 10th, 12th,
Graduation, up to latest
qualification -
All the documents should
be self-attested by the holders
respectively. Booklets to be
signed by all the applicants
HDFC Bank’s prescribed process for application and disbursement of loan will be applicable and final for this facility.
Job Overview
A look at various
vduties & responsibilities
Customer Care Executive or Customer Experience Executive
Overall Goal:
To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations under the guidance and supervision of the authorizer and branch manager as per the expectations of the bank and its constituents .
So that The branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products.
Key Responsibility
Sales
- Daily reporting of sales
- Ensure quality new acquisition of customers
- Cross selling
- Disseminating product information
Monitoring & Reporting- Monitor large amount movements and report
them as per reporting schedule. - Periodic reporting of various transactions as per
required format / compliance requirements. - Ensuring adherence to all audit and governance parameters
Customer
Service- Ensure best in class customer service is delivered
- Recording & resolving complaints
- Preventive complaint management
- Promoting all direct banking channels
Operations
- Ensure certification & error free documentation
- Ensure KYC norms are adhered to at all points of time
- Ensuring all operational parameters are met “First Time Right”
Overall Goal
